We're Here to Help!

Have a question about our product, your order, or anything else? Our dedicated customer support team is ready to assist you.

Email Us

For the fastest response, please email us at:

support@joystep.com

We aim to respond to all inquiries within 24-48 hours, Monday through Friday.

Operating Hours

Our customer support team is available during the following hours:

• Monday - Friday: 9:00 AM - 5:00 PM (EST)
• Weekends & Public Holidays: Closed

Mailing Address:

Please note: Do not send returns to this address without first contacting our support team.

JoyStep Customer Support
123 Relief Avenue
Comfort City, ST 54321
United States