90-Day Money-Back Guarantee
At JoyStep, your satisfaction is our priority. We are confident in the quality and effectiveness of our products and are proud to offer a 90-day money-back guarantee.
If you are not 100% satisfied with your purchase, you are welcome to request a refund within 90 days from the date of delivery. To be eligible for a refund, please ensure the following conditions are met.
Conditions for Refund:
- Your refund request must be submitted within 90 days of receiving your order.
- The item must be in its original packaging. While we understand you need to try the product, please keep the packaging until you are sure you will keep it.
- You must provide proof of purchase (e.g., your order number or the email address used for the purchase).
How to Initiate a Refund:
To start the refund process, please contact our customer support team at support@joystep.com with the following information:
- Your full name
- Your order number
- The reason for your refund request (your feedback is valuable to us!)
Our team will review your request and provide you with instructions for the return. Please note that in most cases, the customer is responsible for return shipping costs.
Damaged or Incorrect Items:
If you received a damaged, defective, or incorrect item, please contact us immediately. We will arrange for a replacement or a full refund, including any shipping costs, at no charge to you. Please provide a photo of the damaged or incorrect item to help us expedite the process.
Processing Your Refund:
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Contact Us
If you have any questions about our refund policy, please don't hesitate to contact us at support@joystep.com. Our team is here to help!